Our commitment to your privacy
We are serious about protecting your personal data, and we have committed to comply at all times with the latest General Data Protection Regulations.
Personal data that we collect
The personal data that we collect may include your name, address, date of birth, email address, telephone number, preferences, IP address (the number that uniquely identifies a specific computer), Twitter username. We will have collected your personal data from you when you purchased one of our products e.g. a scholars bus pass, or when you subscribed to our mailing list for news updates and/or travel disruption alerts. The lawful basis for processing your personal information is to perform the contract / purchase terms and conditions between us and you in order to fulfil any order that you have placed with us.
Your rights in respect of your personal data
You have the right to request access to your personal data, amendments to it and for it to be deleted. Further information about those rights and who to speak with if you have any queries about our approach to processing your personal data are shown below.
How and when we use your personal data
We’re committed to using your personal data responsibly and lawfully. Here’s what we do with your personal data:
Use it to fulfil orders you’ve placed with us.
Use it to supply updates on information that you’ve shown an interest in
Use it to deal with your enquiries about our services quickly and efficiently.
The majority of your personal data is stored on our servers within the UK, and we have ensured that any data that is held with third parties is strictly held in compliance with General Data Protection Regulations.
To help us to maintain the accuracy of the personal data that we hold please let us know if we hold any out of date or inaccurate information about you.
Sharing your personal data
There are only a few occasions where we will share your personal data with a third party. They are:
Where we have been required to disclose it by law – to government bodies for
Between ourselves – for example to deal with a query that you may have made which involves our Customer Services team, sales team, or operations teams.
We use accepted standards of technology and security to protect your personal data. For how long we will keep your personal data Our ‘retention policy’ as to the types of data we keep and the length of time we keep it is as follows:
Type of data - Customer contact details including postal
address, email address, contact phone numbers, date of birth, preferences, IP
Address, photographs for ID purposes where relevant
Retention period – Orders / purchases / contact with our Customer Services team: two years from the date of a transaction on a registered account. Service updates: ongoing, but with option to unsubscribe at any time on all correspondence or online. Data is then permanently deleted within twelve months.
Type of data - As above, plus vehicle details (where relevant)
Retention period - For any insurance-related incidents / accidents: six months after the incident / file has been closed. Or 42 months for personal injury, unless a child is involved – in which case CCTV is retained for 42 months beyond the date on which the child reaches 18 years old
If you would like us to delete your data and we don’t have a lawful reason to retain it you can request deletion by emailing us at [email protected] or write to us at Sanders Coaches Ltd, Hempstead Road Business Centre, Holt NR25 6EE.
How you can access your personal data
You can ask us for a copy of your personal data that we hold by emailing us at [email protected] or write to us at Sanders Coaches Ltd, Hempstead Road Business Centre, Holt NR25 6EE.
We’ll ask you to prove your identity in order to process your request (such as a passport or driving licence). You can also ask us to make corrections to data you consider to be inaccurate.
We use social buttons such as Twitter, Google, Facebook etc to share or bookmark pages on our site or email updates. Those sites may collect information about your internet activity, including your visit to our site. You should check the privacy and cookies policy of each of these sites to see how they use your information and find out how to opt out or delete such information.
We do not require you to input any personal data to use our website. You may however input personal data yourself such as your name and email address to request information from us, or to request updates/news about our services. The information you supply is required to deal with your query appropriately and will not be used for any other purpose.