Terms & Conditions of our Great Days Out - 2015
Upon booking your Great Day Out, your contract is with Sanders Coaches Ltd, Heath Driver, Hempstead Road Industrial Estate, Holt, Norfolk, NR25 6ER.
Admission: Included where stated. Signalled on each Great Day Out using this symbol: ## Any entrance into locations such as National Trust, or English Heritage venues, all visitors must carry their membership card on day of travel to receive discount.
Animals: No animals allowed, however guide dogs and hearing dogs are allowed at the discretion of Company Director; Mr Charles Sanders.
Booking: All payments must be made 24 hours prior to the departure date of your selected Great Day Out.
Cancellation: If a Great Day Out doesn't operate you will be notified at least 10 days prior to departure. A full refund is offered, or you may transfer onto another Great Day Out. Should you wish to cancel your Great Day Out experience a refund may be offered, again at the discretion of company director; Mr Charles Sanders.
Children: Child fees are applicable between, and including the ages of 4-14, All children must be accompanied by a fare paying adult.
Complaints: All complaints must be made in writing to our Head Office, at the address shown above.
Concessions: These fares are available for anyone over the age of 60.
Lateness: For anybody arriving to their pick up point late the company accept no responsibility for any further costs incurredm and the company offer no compensation. All passengers are to be prompt in arriving at the pick up point as designated by the company of driver.
Lost Property: All lost property is kept at our Holt Depot. Collection can be arranged on: 01263 712800
Luggage: Carried at passengers own risk.
Passenger Conduct: Any passenger deemed to be at risk to others shall be removed from the coach, and will not be welcome on further trips.
Substance Abuse: No illegal substances, including alcohol must be consumed or carried on any Great Day Out.
Timing Points: All times given by the company whilst visiting a venue remain approximate and are affected by traffic and other external influences.
Vehicle: The company reserve the right to use a smaller, non executive specification vehicle should passenger numbers be low.
If you have any further questions please don't hesitate in contacting us.
Phone: 01263 712800